Privacy Policy

1. Introduction

1.1 Welcome to Suyod, a platform operated by Suyod, Suyod (Thailand) Company Limited and its subsidiaries and affiliates. (collectively, “Suyod”, “we”, “us” or “our”). Suyod is liable under applicable privacy laws and regulations (“Personal Data Protection Laws”). and is committed to respecting the privacy rights and concerns of all users of Suyod websites and mobile applications (collectively, the “Platforms”) (we refer to the Platforms and Services we Provided as defined in our Platform collectively (“Services”) and “Users” means users who have accounts who have registered with us and use the Platform. (collectively, “Users”, “You” or “Your”). We recognize the importance of the personal information you provide to us. and believe that we have a responsibility to properly manage, protect and process your personal data. This Privacy Policy The (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose and/or process the personal information you provide to us and/or our information. You that we possess, whether in the present or in the future. It is also an informative decision, before you provide us with any personal data, please read this Privacy Policy carefully. If you have questions about this information or our privacy practices Please see the section entitled “Questions, Concerns or Complaints? Please contact us” at the end of this Privacy Policy.

1.2 “Personal Information” means information about a person, whether true or false, that can be used as information that personally identifies that person. or from such information or other information that the organization has or may have access to Common examples of personal data include name, identification number. and contact information

1.3 To use our account registration service visit platform and/or access the service You acknowledge and agree that you accept the practices, terms and/or policies set forth in this Privacy Policy. and you consent to us collecting, using, disclosing and/or processing your personal data as described in this Privacy Policy. If you do not consent to us processing your personal data as described in this Privacy Policy. Please do not use the Service or access the Platform. If we change our privacy policy We will notify you including posting such changes or the modified Privacy Policy on the Platform. We reserve the right to amend this Privacy Policy at any time, to the fullest extent permitted by applicable law, your access to the Service or Platform and your continued purchase of Products. Any subsequent amendment constitutes your acknowledgment and acceptance of the revision of this Privacy Policy.

1.4 This policy applies in conjunction with notices of contract terms. any consent agreement in connection with the collection, use, disclosure and/or processing of your personal data by us. This policy shall not take precedence over notice. or any contract and agreement Unless otherwise expressly provided by us.

1.5 This policy applies to both buyers and sellers who use our services. unless expressly stated otherwise.

2. When does SUYOD collect personal information?

2.1 We will/may collect your personal data when:

(a) when you have accessed and/or used our Services or Platform; or register an account with us

(b) when you submit the form including but not limited to Application form or other forms related to our products and services Either online or in a documented form.

(c) when you enter into any agreement or provide any documents or other information in connection with your interactions with us or when you use our products and services.

(d) when you contact us, for example via telephone. (which will be recorded) letters, faxes, face-to-face meetings social media platforms and e-mail, including when you contact customer service agents

(e) when you use the Services electronically or contact us through the Platform or use the Services. This includes but is not limited to use through cookies. which we may apply when you use or access an application or website.

(f) when you have authorized through your device to disclose any information to our application or platform

(g) when you link your Suyod account to your social media account or another user account; or use other social media features under the service policy of that feature provider.

(h) when you transact through our Services.

(i) when you give us comments or complaints;

(j) when you register for an event

(k) when you submit your personal data to us for any reason

The above policies are not referenced in full detail and are only general examples when we collect personal information about you.

3. What personal information does SUYOD collect?

3.1 Personal data that Suyod may collect includes, but is not limited to:

  • name
  • email address
  • birthday
  • billing address and/or for product delivery
  • Bank account details and payment information
  • contact number
  • sex
  • Number according to ID card or passport
  • Address according to ID card or passport
  • information about your network or any person or account that you contact
  • Picture or audio or video recording that you have shared with us
  • Solid identification information issued by government agencies or any other information required by us for due diligence, know your customer, identity verification, fraud prevention purposes, prevention)
  • Communication and marketing information, such as your interest in receiving marketing information from us and others. The communication style you are interested in and your communication history with us. our service provider and outsiders
  • Transaction and Access Information This includes detailed product listing search information. order list Advertising media and content traffic data on the platform and other product and service information related to you.
  • location information
  • Any other information about users when they register for our services or platform. and when the user uses the service or platform This includes information about how the User uses the Service or Platform.
  • Personal data you may provide to us through the Platform.

3.2 You agree not to deliver any information. that is inaccurate and/or misleading to us and you agree to notify us of any inaccuracies or alterations to that information. We reserve the right to request the delivery of any additional documentation to verify the information you have provided to us as we deem appropriate.

3.3 In the event that you register as a user of our Platform through a social media account (“Social Media Account”), or link your Suyod account to your Social Media Account, or use any of our Social Media Features; Suyod (Suyod social media features). We may access your information that you voluntarily provide to your Social Media Account provider under that provider’s service policy. We will always manage and use your personal information under the terms set forth in this Privacy Policy.

3.4 If you do not wish us to collect The above information/personal information You may opt out at any time through the Platform or by giving written notice to our Data Protection Officer. “How you can cancel, delete, request access However, please note that opting out of collecting personal information or withdrawing your consent to the collection, use, sharing or processing of your personal information with us may affect your use of our services. For example, opting out of the collection of location-based information will disable the location-based feature.

4. Collection of other information

4.1 To access most web platforms and mobile applications Your device sends information which may include your information, which is saved by web servers when you browse our platform. This generally includes, but is not limited to, your device’s IP address (Internet Protocol/IP address), computer/mobile operating system. browser version Mobile device type Mobile Features Unique device identifier (UDID), your mobile device identifier (MEID), the address of the referenced web page (if applicable), the page you visited through the web platform and the app. our mobile apps and visit time and sometimes this may include “cookies” (which you can disable by your device usage settings) to help the Platform remember your last visit. When you log in, this information is associated with your user account. And this information is used for anonymous statistical purposes to help us understand the behavior of visitors using our Platform.

4.2 Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for that purpose. (as defined below) for one or more purposes. including but not limited to Location-based services you request or sending you relevant content based on your location. or allow you to share your location with other users as part of the Services under our mobile applications for most mobile devices. You can withdraw your right to have us receive information about your location through the settings on your device. If you have questions about how to disable location services on your mobile device. Contact your mobile device carrier or device manufacturer.

4.3 The same is true when you view pages. on our web platform and mobile application When you view content and advertisements and access other software on our platform or through our services Almost all the same information will be sent to us. (including, but not limited to, IP Address and Operating System, etc.), but instead of sending information about your visits to different pages, your device will transmit information about the content. Ads visited and/or software installed through the Service. and the platform and time of visit to us

5. Cookies

5.1 We or anyone else providing services on our behalf. We and our advertising partners may from time to time use “cookies” or other features to enable us or third parties to collect or share information about your use of our Services or Platforms. This feature will help us improve the platform and the services we offer. or enable us to provide new services and features, and/or enable us and our advertising partners to deliver relevant content based on your interests. This includes advertising to follow customers. “Cookies” are various identifiers. Stored on your computer or mobile device that saves information about your computer or device. How and when to use or visit the Service or Platform, the number of users and other activities within our Platform. We may associate cookie information with your personal information. Cookies are also linked to information about the items you purchase and the web pages you visit. We use this information to track information about your shopping cart to provide you with content tailored to your interests. To enable our advertising partners to deliver advertisements on different sites. on the internet and for data analysis and to verify the use of our service platform

5.2 You may refuse the use of cookies by selecting the appropriate settings on your browser or device. You may not be able to use the full functionality of the Platform or the Services.

6. How do we use the information you provide to us?

6.1 We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

(a) to consider and/or process your submission/transaction with us; or your transactions or communications with third parties through the Services.

(b) to manage, operate, provide and/or administer your use of and/or to access our Services and web platforms; including your relationship and account with us.

(c) to accept, process, manage or complete a transaction; and/or fulfill your requests for products and services. and notify you of service and account-related issues. with an abnormality

(d) to enforce any applicable terms of service or user license agreement;

(e) To protect security and rights personal property or the safety of others

(f) for identification purposes (identity), identity verification (verification) or inspection (due diligence) or Know your customer

(g) to maintain and control software updates and/or other updates; and provide necessary support from time to time to ensure the smooth running of our services.

(h) to manage or facilitate customer service; follow your order Handling or answering questions received (or claim to have received) from you or on your behalf;

(i) to contact or communicate with you through voice calls, text and/or fax messages, e-mail and/or postal mail; or in any other form For the purpose of administering and/or managing your relationship with us or using our services such as but not limited to Communication of administrative information in connection with our services to you. You acknowledge and agree that our such communications may be via correspondence. Documents to allow other people to interact connect with you or see some of your activities on the platform and this includes to notify you when other users send private messages. Post comments for you on the platform. or connect with you by using other social media features on the Platform or by giving notices to you; This may involve the disclosure of some of your personal information on the outer envelope/package pages. for the delivery of such

(j) to allow other users to interact connect with you or see some of your activities on the platform and this includes to notify you when other users send private messages. Post comments for you on the platform. or connect with you using other social media features on the Platform.

(k) for study, research, analysis and development of various activities (including but not limited to data analysis, surveys, product and service development and/or data analysis based on your interests or behavior) to analyze your use of the Services. to recommend products and/or services according to your interests to improve our services or products and/or enhance the customer experience

(l) to be able to inspect and conduct surveys, etc. to determine the size and composition of our audience and understand the customer experience with Suyod services.

(m) for marketing and advertising for marketing promotion activities In this regard, we will provide notices communicated in various ways and formats. in relation to marketing and information and materials relating to marketing activities related to products and/or services (including but not limited to products and/or services of any other parties that Suyod may jointly or otherwise have agreements with) that Suyod (and/or its affiliates or related corporations) may sell, market or promote. both for existing products or services and to be made available at a later date. You can opt out of receiving marketing advertisements at any time by selecting the unsubscribe function provided in electronic media. We may use your contact information to send letters. or marketing materials from us or related companies Personal Data Protection Laws

(n) in response to legal proceedings. or comply with or comply with applicable laws Government or regulatory requirements under the relevant jurisdiction. or when we believe in good faith that disclosure of your information is necessary for us to do so. including but not limited to Compliance is required to ensure that disclosure is in compliance with legal requirements that Suyod or its affiliates or affiliates must comply with. (including displaying the name contact information and your company name, if applicable)

(o) To produce statistical data and research for internal and legal reporting purposes. and/or in accordance with record storage requirements

(p) to perform business background check procedures or any other screening activities; (including but not limited to background checks) in accordance with a legal or regulatory obligation or our risk management processes that are required by law or that we have adopted.

(d) to monitor our services or Suyod’s business;

(t) to prevent and investigate Violation or suspected violation of our Terms of Service, fraud, illegal activity omission or misconduct whether in connection with the use of our services or any other activity arising from your relationship with us;

(q) in response to a threatening claim or claim against Suyod or any other claim claiming that the Content infringes the rights of another person;

(t) to store, host, back up (whether for disaster recovery or any other reason) your personal data; whether within or outside the jurisdiction of the jurisdiction

(d) to manage and/or facilitate business asset transactions or potential business asset transactions; Any such transaction involves Suyod as a participant or involves a related company or Suyod’s affiliate only as a participant. or associated with Suyod and/or at least one of Suyod’s related companies or affiliates as a contributor. and there may be third parties involved in such transactions. “Business Asset Transactions” means any purchase, sale, lease, merger, merger or other acquisition. Disposal, transfer or financing of the Organization or any part of the Organization or any other business or assets of the Organization; and/or

(n) any other purpose which we have provided to you at the time of your consent (collectively, the “Purpose”).

6.2 You acknowledge, agree and agree that Suyod may access, store and disclose information in your user account and including the “Content” where required by law. or by court order or orders from any government agency which has jurisdiction against Suyod or in the good faith belief that it is required to do so in order to (a) comply with any legal procedure; (c) enforce this Terms of Service and Privacy Policy; (d) comply with any claims. Either by threatening or truthful, any complaint against Suyod or in response to any claim that the Content infringes any other person’s rights; (e) comply with your request in respect of customer service; or (f) ) Protect the rights, safeguard the property and people of Suyod, its users and/or the public.

6.3 As the purposes for which we collect, use, disclose and/or process your personal data depend on immediate circumstances, such purposes may not be stated above. However, we will notify you of such purposes at the time of request. your consent Unless the processing of the relevant data without your consent is required by the Personal Data Protection Law.

7. How does SUYOD protect and keep personal information of customers?

7.1 We implement various security measures. a variety of uses with the best efforts To ensure that your personal information in our systems is secure. The user’s personal information is stored in a secure network. and can only be accessed by a limited number of employees. This will be the person who has the privilege of accessing such systems. However, we cannot guarantee the complete security of your personal data.

7.2 We will treat your personal data in accordance with personal data protection laws and/or other applicable laws. where we will destroy or anonymize your personal data as soon as there is reason to believe that i) the purpose for which the personal data was collected is no longer matched by the retention of such personal data; and (ii). It is not necessary to maintain such personal data for commercial purposes. legal or business anymore and (iii) there is no more reason to justify the preservation of such personal data. If you stop using the Platform or your license to use the Platform and/or Services is revoked or terminated. We may continue to store, use and/or disclose personal data in accordance with personal data protection laws and our obligations under this privacy law under applicable law. We may securely destroy your personal information without prior notice.

8. Does SUYOD disclose information collected from its visitors to third parties?

8.1 in conducting our business We may need to disclose your personal information to third party service providers, agents and/or affiliates. or our related companies and/or other third parties whether it is located in the country or outside of Singapore for one or more of the above-mentioned purposes Third party service providers, agents and/or affiliates or our related companies and/or other third parties They may process your personal data on our behalf or in any other manner for one or more of the above-mentioned purposes. Such third parties include but are not limited to:

(a) affiliated companies Our group companies and related companies

(b) a buyer or seller with whom you have transacted or dealt with through the Platform; or in connection with our use of the Service for the purposes stated above.

(c) other users of the web platform for the purpose one or more

(d) contractors, agents, service providers and other third parties that we use to support our business These persons include but are not limited to: Persons mentioned above who provide administrative services or provide other services such as mailing companies. logistics service companies, financial services companies, media and marketing partners Telecommunication companies Information Technology Service Company and data center

(e) Government agencies and regulators with supervisory powers over Suyod or as permitted as set forth in Article 6.2.

(f) Buyer, transferee or successor in the event of a merger, withdrawal of capital, restructuring Reorganization, liquidation, or sale or transfer of some or all of Suyod’s assets, either as ongoing operations or as part of bankruptcy. complete liquidation or similar operations Personal data about our users that Suyod holds as part of the transferred assets.

(h) third parties to whom we disclose information for one or more of the purposes; and such third parties may collect and process your personal data for one or more of the purposes.

8.2 We may share information. This includes statistical and demographic information about users and user usage data of our services to our advertising partners and other parties who provide advertisements. follow-up advertisers and/or programming

8.3 For the avoidance of doubt In the case of personal data protection laws or other relevant laws Allow an organization such as ours to collect, use, or disclose your personal information without your consent. Let that legal authorization continue to apply. in accordance with applicable law We may use your personal data under the relevant legal data processing bases. It may refer to one or more bases in combination with respect to that purpose, including the legal base for the performance of legal duties. Contract base for the performance of a contract with you For our legitimate interests and reasons for using the information in which we will take into account the impact of your rights in relation to the protection of personal data. For any other benefit that you have given your consent which may be requested from you from time to time when necessary. or when necessary regarding any legal complaint.

8.4 Third parties may illegally block or access personal data transmitted to or on the Platform. Technology may malfunction or not work as expected. or any person may have access misuse of information or misusing information without being caused by us nevertheless We will use reasonable security measures to protect your personal data as required under the Personal Data Protection Laws. such as but not limited to When an unauthorized disclosure is caused by a sophisticated malicious hack by an unsatisfied person. without being caused by us

8.5 You are permitted to share videos from YouTube in the Suyod Livestream feature (“YouTube Content”). For such purposes Suyod uses the YouTube API service provided by YouTube. Subject to the YouTube Terms of Service or YouTube Terms of Service ( ) and the Google Privacy Policy or Google Privacy Policy ( http )

8.6 As set forth in our Terms of Service Suyod, any user who possesses the personal information of the “user” through the use of our services. (“Information Receiver”) acknowledges and agrees that Those users (i) comply with all applicable data protection laws regarding that data. (ii) allow the “user” who owns the personal data that has been collected by the recipient. (“Disclosure”) to remove their personal information from the database of the recipient. and (iii) allow the discloser to review what information about them has been collected by the recipient. For each case (i) or (ii) above In order to comply with the applicable law Where applicable

8.7 Notwithstanding what is set forth in this Policy The seller must comply all applicable personal data protection laws and with respect to Any personal information of Buyer obtained from Suyod(i) is not permitted to use of such Personal Information of Buyer. except in the case of necessity with justifiable reason in order to answer the buyer’s questions and to perform a response, perform, administer, or complete which any transaction Without the prior written consent of either Buyer and Suyod(ii) may not contact Buyer using those Personal Data of Buyer other than by contacting Suyod on the Platform. (iii) do not allow the disclosure of the purchaser’s personal information to any other person; without the prior written consent of both Buyer and Suyod. (iv) must take adequate security measures to protect the personal information of each Suyod user in his or her possession. and (v) notify Suyod’s Personal Data Protection Officer at if There are reasonable grounds to suspect that personal data has been infringed or any other reason for the loss of that personal data.

9. Children’s information

This service is not intended to serve children under the age of 13. We do not collect. or keep any personal information or non-personally identifiable information from anyone under the age of 13, or provide any part of the Platform or other services. We express our intention to children under 13 years of age. Please ensure that children under your custody do not submit personal information to them. Suyod, however, in the event that personal information of a child under 13 years of age under your custody is provided to Suyod, you consent to our possession of that personal data. and you accept and agree to be bound by the terms set out in this Privacy Policy on behalf of the child. However, we will close the account used by the child and withdraw and/or delete any personal data. which we believe is transmitted from a child under the age of 13 without the consent of the individual’s parent or legal guardian.

10. Information Collected by Third Parties

10.1 Our Platform uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files that are stored on your computer to help the web platform analyze how we use it. user Information that cookies generate about your use of the web platform. This information (including your IP address) is transmitted and stored on servers by Google in the United States. Google uses this information to evaluate your use of the Web Platform. Compile reports on web platform activity for web platform operators. and provide other services In connection with the activities of the web platform and use of the Internet, Google may also transmit this information to third parties as required by law. or when such third parties process data on Google’s behalf, Google will not associate your IP address with any other information that Google maintains.

10.2 We and Third Parties Software application downloads may be made available from time to time to enable you to use the Service or otherwise use the Service. These applications may be accessed separately. and allow third parties to retrieve information that identifies you, including your name, user ID, and computer’s IP address. or any other information such as cookies that you may have previously installed. or that third party applications or web platforms have installed for you. In addition, these applications may ask you to provide additional information directly to the third party. Third party products or services provided through these applications are not owned by Suyod or not controlled by Suyod. We recommend that you read the terms and other policies. published by such third parties on those web platforms or other web platforms.

11. Disclaimer Regarding Security and Third Party Platforms

11.1 We do not warrant that personal information and/or other information you provide to the Third Party Platform will be secure. We implement various safety measures. It is used to secure your personal data that is in our possession or control. The user’s personal information is stored in a secure network. and can only be accessed by a limited number of employees. which will be the person who has the privilege of accessing such system and must protect confidential personal information when you submit an order or access your personal data We offer to use secure servers. All personal or sensitive information you provide will be encrypted in our database so that it can only be accessed as stated above.

11.2 In an effort to increase your benefit We may choose various third party web platforms. to be linked or installed within the platform We may also participate in co-branding or create any other relationship. to offer ecommerce transactions and/or other services and features to visitors. These linked platforms have separate, independent privacy policies and security arrangements. Even if a third party is associated with us But we have no control over these linked platforms. This is because each platform has separate privacy and data collection practices independent of us. Information collected from our co-branded partners or third party web platforms. (Even if offered on or through our web platform) may not be obtained from us.

11.3 We therefore assume no responsibility or liability for the content. security management (or not being safe) and activities of these linked platforms These linked platforms are for your convenience. However, we want to protect the integrity of the Platform and the links contained in each of our Platforms. and get feedback on these linked platforms. (including but not limited to if the specific link doesn’t work)

12.SUYOD will transfer your data overseas?

Your personal data and/or data may be transferred, stored or processed outside of the country. In most cases, your personal data will be processed in Singapore. Where our servers are located, Suyod will only transfer your information abroad in accordance with the privacy laws.

13. How you can opt out of providing information withdraw consent request access or correct the information you provide to us.

13.1 Withdrawal of Consent

13.1.1 You may withdraw your consent regarding the collection, use and/or disclosure of your personal data which is in our possession or control. by sending an email to Our Personal Data Protection Officer by email address and we will consider your request to withdraw your consent. according to the conditions set forth in This Privacy Policy and the Personal Data Protection Law and other applicable laws. However, withdrawing your consent may prevent us from continuing to provide you services. We may therefore be required to terminate your existing relationship and/or the contract you have with us.

13.1.2 When you have shared YouTube content, in addition to requesting the revocation of your consent by sending an email as set out in clause 13.1.1, you may revoke Suyod’s access to personal data via its security settings page. Google’s or Google security setting page at

13.2 Requesting access to or correction of personal data

13.2.1 If you have an account with us You may access and/or correct your personal data in our possession or control by yourself through the account settings page located on the Platform. If you don’t have an account with us You may access and/or correct your personal data currently in our possession or control by submitting a written request to us. We must obtain sufficient information from you to determine the identity. You and the nature of your request so that we can handle your request. Therefore, please submit your written request by email to the Data Protection Officer at

13.2.2 for requesting access to personal data Once we have enough of your information to take action We will provide you with relevant personal data within 30 days (or if you are resident in Malaysia, 21 days) if we are unable to respond to your request within such 30 days. (or if you are resident in Malaysia, 21 days) We will inform you about the fastest time we can provide the information you request. Please note that personal data protection laws may exclude certain types of personal data from your access requests.

13.2.3 For requests to correct personal data Once we have enough of your information to take action, we will:

(a) correct your personal data within 30 days (or if you are resident in Malaysia, 21 days) if we are unable to correct it within that period; We will inform you about the fastest time for corrective action. Please note that personal data protection laws may exclude certain types of personal data from requests for correction. including specifying when corrections are required from us in (various) situations, even if requested by you; and

(b) We will send the revised personal data to all entities to which we have disclosed personal data within one year prior to the revision date. unless the organization does not require the revised personal data for legal or business purposes.

13.2.4 Notwithstanding sub-paragraph (b) above, if you request it, we may send the modified personal data to a specific entity to which we have disclosed personal data. within a period of one year prior to the date of revision

13.2.5 To the extent permitted by law, we may charge a reasonable fee for processing and handling your request to access personal data. If we choose to charge a fee We will provide you with an estimated fee in writing. Please note that we are not obliged to respond or take any action. against requests for access to your data unless you agree to pay a fee.

13.2.6 We reserve the right to refuse correction of your personal data in accordance with the provisions of the Personal Data Protection Law. which the provisions specify and/or give the organization the right to refuse rectification of personal data in specified situations

14. Have questions, concerns or complaints? please contact us

14.1 If you have questions or concerns about our privacy practices or about service management Please contact us immediately at:

14.2 If you have any complaints or concerns about how we handle your personal data or about how we comply with data protection laws, We ask that you contact us with your complaints or grievances.

Please contact us via email with any complaints or grievances at:

E-mail: and send to “Personal Data Protection Officer”

Please send all notices/complaints to and send to “General Counsel”

15.Terms and Conditions

Please read the terms of service indicating use. disclaimer and limitations of liability governing your use of the Platform and Services. including other related policies

Issue dated 24 May 2021